Health & Safety
We are committed now more than ever to providing our guests with a safe place to stay and play. Please visit our dedicated COVID-19 page for information about our enhanced health and safety guidelines.
We are committed now more than ever to providing our guests with a safe place to stay and play. Which is why, when the time is right for you to travel again, we want you to be aware of the steps we’ve taken to meet the new health and safety challenges and expectations presented by COVID-19.
We have developed a comprehensive health and cleanliness plan for our hotel, restaurant and bar which supplements the American Hotel & Lodging Association’s Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state and local agencies, as well as information from the National Restaurant Association, our cleaning product suppliers and other partners, to minimize risk and enhance safety for our hotel guests and associates.
Have questions? Please visit our FAQ page for more information.
CLEANING + SANITIZING
The Time New York has implemented enhanced cleaning and sanitization standards across the property, increasing the frequency with extra focus on high-touch areas. We have provided ample sanitizing stations located throughout the lobby and every guest floor. The Time New York employees have been trained on progressive cleaning and sanitization guidelines as recommended by the CDC.
The Time New York guests are to practice social distancing by standing at least six feet away from other groups. The layouts of our restaurants and public spaces have been rearranged to ensure appropriate distancing. Elevator occupancy is limited to one party at a time.
The Time New York guests are required to wear face coverings while in hotel public spaces and restaurants. A New York State mandate requires everyone to wear a face covering when outside their home if unable to maintain at least 6 feet of distance from others. A face covering is required at all times when riding public transportation, such as the subway, ferry, bus, taxis, and car services even if you can maintain distance from others. Face coverings can include bandanas, scarves, or face masks. All employees are required to wear a face mask at all times.
TEMPERATURE + WELL-BEING CHECKS
The Time New York employees must complete a health screening, which includes a temperature check using no-touch thermometers, before the start of each shift. Anyone with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home.
The Time New York guest rooms are left vacant for 24 hours between guests stays, to the extent possible. Guest rooms are cleaned with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC. The rooms are treated with an electrostatic sprayer to ensure that all soft surfaces are also sanitized. All reusable collateral, including newspapers and magazines, have been removed from the rooms. All menus are now accessible digitally via a QR code provided at check-in.
The floor plans of our restaurants have been arranged to maintain physical distancing with maximum occupancies set by local and state guidelines. Our menus will be single-use or provided in a digital format. Areas such as tables, chairs and booths will be sanitized after each guest use, using cleaners and disinfectants in accordance with guidelines provided by the CDC.
HOUSEKEEPING, ROOM SERVICE + GUEST REQUESTS
The Time New York will offer housekeeping service, and without guests in the room. To maintain physical distancing, in-room dining orders will be set on trays in the hallway and guests will be notified when the tray is outside of their room. We have also implemented a contact-free maintenance policy for occupied guest rooms, asking guests to specify a time they will be out of their room so that we may perform any repairs.