We are committed now more than ever to providing our guests with a safe place to stay and play. Which is why, when the time is right for you to travel again, we want you to be aware of the steps we've taken to meet the new health and safety challenges and expectation presented by COVID-19. Please find The Time New York's response to frequently asked questions below. Should you have additional questions, email us at email@example.com.
Q: Has The Time New York updated its health and safety practices?
A: Yes. The Time New York has developed a comprehensive health and cleanliness plan for our hotel, restaurant and bar which supplements the American Hotel & Lodging Association’s Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state and local agencies, as well as information from the National Restaurant Association, our cleaning product suppliers and other partners, to minimize risk and enhance safety for our hotel guests and associates.
Q: What is New York City’s current phased reopening plan?
A: As of June 22, New York City entered Phase 2 of the city's reopening plan. Restaurants are open for outdoor dining as well as for pickup or delivery. Many venues offer full menus (including beer, wine, and cocktails). Gatherings are permitted in small groups of 10 people or less, so long as participants observe social distancing guidelines. The Metropolitan Transportation Authority (MTA) has restored most service to regular levels, though the subway remains suspended nightly from 1am to 5am to disinfect trains and stations. For the time being, the system is still meant for essential and phase 1 workers. To facilitate social distancing in the City, the Mayor has announced 40 miles of street closures, sidewalk widening and additional bike lanes, with the goal of expanding to 100 miles to increase public space. This phase includes the reopening of in-store retail, outdoor restaurant dining, hair salons and barberships, offices, real estate, and vehicle sales, leases and rentals.
For more information regarding New York State's phased reopening plan, visit here.
Q: How are you cleaning guest rooms differently since COVID-19?
A: Guest rooms will be left vacant for 24 hours between guest stays, to the extent possible. Rooms will be thoroughly cleaned and sanitized upon departure in accordance with guidelines provided by the CDC. Afterwards, the rooms will be treated with an electrostatic sprayer to ensure that all surfaces are sanitized. All bed linens and laundry will continue to be washed at high temperatures and in accordance with CDC guidelines. Robes, slippers, paper products, physical menus, umbrellas, throw pillows, and extra pillows have been removed from the rooms and will be available upon request. All items listed above have been thoroughly sanitized and stored.
Q: How are you cleaning public areas and restaurants differently since COVID-19?
A: Public areas, restaurants and restrooms will continue be cleaned with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC. Extra attention will be paid to high-touch areas such as door handles, push plates, elevator buttons, thresholds and handrails. All high-touch areas are sanitized frequently. Areas in our restaurant and bars such as tables, booths, and chairs are sanitized after every use.
Q: Are you taking temperatures of employees or all guests entering the property?
A: We are not taking temperatures of guests. Employees must complete a health screening, which includes a temperature reading, before the start of each shift. Employees with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home.
Q: What is your staff doing to protect themselves?
A: The Time New York employees are being trained on progressive cleaning and sanitization guidelines as recommended by the CDC. Staff must complete a health screening, which includes a temperature reading before the start of each shift. Anyone with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home. Face coverings will be mandatory for all employees to wear while on property. Hand washing and sanitization will be performed at least every 60 minutes. All shared tools and service areas will be cleaned and sanitized after use.
Q: As a guest, am I required to wear a face mask in the hotel? What about New York City in general?
A: Guests will be required to wear a face covering while in hotel public areas. A New York State mandate requires everyone to wear a face covering when outside their home if unable to maintain at least 6 feet of distance from others. Examples include walking on a busy street and going to pharmacies. You must wear a face covering at all times when riding public transportation, such as the subway, ferry, bus, taxis and car services even if you can maintain distance from others. Face coverings may include bandanas, scarves, and other face masks.
Q: Will the hotel provide face masks or do I need to bring my own?
A: We strongly suggest guests bring their own face coverings, as new York City mandates that everyone wear a face covering in public if they cannot maintain physical distancing of at least 4 feet from other people. The Time New York will provide a welcome kit for guests, which includes a face mask. The hotel will have additional face masks available for guests upon request.
Q: How many sanitizing stations are there for guests on property and where are they located?
A: Sanitizing stations will be located at the front desk, on each guest floor by the elevator, at the hotel entrance, the restaurant and other high traffic areas.
Q: Is self-check-in and self-check-out available and how does that work?
A: Self-check-in is currently not available. Guests are encouraged to pre-pay for their reservation prior to their arrival through the hotel's digital Credit Card Authorization Form if they prefer an expedited arrival experience. Please contact our Reservations Team via email at firstname.lastname@example.org. Self-check-out will be available through a contact-free key drop box located near the front desk and by receiving a digital receipt send via email, upon request.
Q: How are the room keys sanitized?
A: Room keys will be sterilized in a UV sterilizer after each use.
Q: Are you limiting the number of people in elevators?
A: Yes. Elevators are limited to one party at a time.
Q: What are housekeeping services like during my stay?
A: The Time New York will offer daily housekeeping services, and without guests in the room. Turndown service has temporarily ceased for the foreseeable future. All reusable collateral, including newspapers and magazines, have been removed from rooms. Menus will be available digitally via a QR code provided at check-in. Extra pillows and blankets will be available on request. Specific sanitization consideration will be paid to the following areas: desks, counter tops, tables, chairs, phones, remotes, thermostats, cabinetry, pulls and hardware, doors, doorknobs, bathroom vanities and accessories, bathroom fixtures and hardware, windows, mirrors, frames, lights, lighting controls, closets, hangers and other guest room amenities.
Q: Is the fitness center open?
A: No. According to New York City's Phased Reopening Plan, fitness centers can open in Phase 3.
Q: What are in-room dining services like during my stay?
A: To maintain physical distancing, in-room dining orders will be set on trays in the hallway, directly outside of the guest room door and guest will be immediately notified when the tray has arrived. The in-room dining attendant will stand at least six feet away and wait for the guests to retrieve the tray. We request that guests notify In-Room Dining when they are finished with their meal and that the guest place their tray in the hallway outside of their room to be collected.
Q: What venues are currently open?
A: Serafina Restaurant and Goldfinch Coffee Shop are open for delivery and takeout only with modified hours. LeGrande Lounge is temporarily closed. For the most up to date hours of operation, visit Dining.
Q: Is bar service available?
A: Currently, alcoholic beverages will only be available for purchase through in-room dining and takeout at Serafina.
Q: Will you have disposable menus or how is the menu available in your dining outlets?
A: Digital menus will be available via QR code for guests to access through their smart devices. Simply place your camera up to the QR code and it will automatically prompt you to open and view the menus. This technology will be available in all of our outlets and for in-room dining.
Q: Is the mini-bar available in the guest rooms?
A: Mini-bar service has been temporarily discontinued. Goldfinch Coffee Shop offers quick bites and beverages available for purchase. In addition, in-room dining is available daily for guests to enjoy from the comfort of their room. Mini-refrigerators are available upon request, and are cleaned and disinfected after each use.
Q: How is coffee available and what is the sanitization process between guests?
A: Medium-size drip coffee by Stumptown and teas are available for hotel guests in Goldfinch Coffee Shop from 7am - 11am daily.
Q: What are your parking options for hotel guests?
A: Self-parking will be available directly across the street at the Eastway Parking Garage located at 225 West 49th Street, New York, NY. Self-parking is $45 per night for standard vehicles and $60 per night for oversized vehicles.
Q: Is luggage assistance available?
A: Luggage assistance will remain available for all hotel guests. Our bell team is required to wear face covering and disposable gloves, and our bell carts will be sanitized regularly. Luggage storage will also be available and is subject to additional charges.