We are committed now more than ever to providing our guests with a safe place to stay and play. Which is why, when the time is right for you to travel again, we want you to be aware of the steps we've taken to meet the new health and safety challenges and expectation presented by COVID-19. Please find The Time Nyack's response to frequently asked questions below. Should you have additional questions, call us at 845-675-8700.
Q: Has The Time Nyack updated its health and safety practices?
A: Yes. The Time Nyack has developed a comprehensive health and cleanliness plan for our hotel, restaurant and bar, which supplements the American Hotel & Lodging Association’s Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state and local agencies, as well as information from the National Restaurant Association, our cleaning product suppliers and other partners, to minimize risk and enhance safety for our hotel guests and associates.
Q: What is Nyack’s current phased reopening plan?
A: The Village of Nyack is currently in Phase IV of New York State's reopening plan following the guidance below:
- Restaurants and bars may allow indoor dining with strict distancing and a maximum 50% capacity.
- Retail stores are allowed to open for in-store shopping and curbside pick-up.
- Trails, trailhead parks, and golf courses have reopened, but individuals must adhere to appropriate physical distancing protocols and wear face coverings.
- Pools are permitted to open with reduced occupancy to allow for proper social distancing.
- Public and private beaches are allowed to open with restrictions on capacity.
- Daily screening of employees for respiratory symptoms and temperature checks.
- Physical distancing must be maintained in kitchens and back of the house areas.
- Individuals in New York State are required to wear face coverings while in public areas, which can include scarves, bandanas, and face masks.
- Individuals are encouraged to keep 6 feet between you/your party and other parties and wash hands often.
For more information on New York State's phased reopening plan, visit here.
Q: How are you cleaning guest rooms differently since COVID-19?
A: Guest rooms are left vacant for 24 hours between guest stays, to the extent possible. Rooms are thoroughly cleaned and sanitized upon departure in accordance with guidelines provided by the CDC and our cleaning products supplier Ecolab. Afterwards, the rooms are treated with an electrostatic sprayer to ensure that all surfaces are sanitized. All bed linens and laundry will continue to be washed at high temperatures and in accordance with CDC guidelines.
Q: How are you cleaning public areas and restaurants differently since COVID-19?
A: Public areas and restrooms are cleaned with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC and Ecolab. Extra attention is paid to high-touch areas such as door handles, push plates, elevator buttons, thresholds and handrails. All high-touch areas are sanitized at least once every 60 minutes.
Q: Are you taking temperatures of employees or all guests entering the property?
A: We are not taking temperatures of guests. Employees must complete a health screening, which includes a temperature reading, before the star of each shift. Employees with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home.
Q: What is your staff doing to protect themselves?
A: The Time Nyack employees have been trained on progressive cleaning and sanitization guidelines as recommended by the CDC and Ecolab. Staff must complete a health screening, which includes a temperature reading before the start of each shift. Anyone with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home. Face coverings will be mandatory for all employees to wear while on property. Hand washing and sanitization will be performed every 60 minutes or after each guest interaction.
Q: As a guest, am I required to wear a face mask in the hotel? What about Nyack in general?
A: Yes. Guests are required to wear face coverings while in hotel's public areas. A New York State mandate requires everyone to wear a face covering while in public. Face coverings may include bandanas, scarves and other face masks.
Q: Will the hotel provide face masks or do I need to bring my own?
A: Yes. The Time Nyack has face masks available for guests upon request.
Q: How many sanitizing stations are there for guests on property and where are they located?
A: Hand sanitizing stations are located at the front desk and by the elevators.
Q: Is self-check-in and self-check-out available and how does that work?
A: Yes. Self-check-in and self-check-out are both available. Simply complete a credit card authorization form prior to arrival to confirm your method of payment. We will pre-register your room and have a key awaiting you when you arrive. For check-out, just leave your key in a drop-box and we will email you a final receipt.
Q: How are the room keys sanitized?
A: Room keys are sterilized in a UV sterilizer after each use.
Q: What are housekeeping services like during my stay?
A: At present time, we are deep cleaning rooms in between stays. The Time Nyack will offer daily housekeeping service upon request, without guests in the room. Turndown service will stop for the near future. All reusable collateral, including newspapers and magazines, have been removed from the rooms. All menus are accessible digitally via QR code. Specific sanitization consideration is paid to the following areas: desks, counter tops, tables, chairs, phones, tablets, remotes, thermostats, cabinetry, pulls and hardware, doors, doorknobs, bathroom vanities and accessories, bathroom fixtures and hardware, windows, mirrors, frames, lights, lighting controls, closets, hangers and other guest room amenities.
Q: What are in-room dining services like during my stay?
A: In-room dining is not available at this time.
Q: Are you limiting the number of people in elevators?
A: Yes. Elevators are limited to one party at a time.
Q: Is the gym open?
A: No. The gym at The Time Nyack is temporarily closed.
Q: Is the pool open?
A: The pool at Time Nyack is now open. Due to occupancy limits, pool access is restricted to hotel guests only, and will require a pool reservation. Pool reservation can be made upon checking in to the hotel with guest services. To adhere to physical distancing guidelines, pool guests must stay at least 6 feet away from others while in and out of the pool, and we request anyone who may have been sick with fever and/or cough not enter. Guests may be required to complete a health form before entry to the pool.
Q: What venues are currently open?
A: The Grille at Time Nyack is currently open for indoor and outdoor dining in accordance with log guidelines.
Q: Is the mini-bar available in the guest rooms?
A: Mini-bars will be cleaned and sanitized after each guest stay.
Q: What are your parking options for hotel guests?
A: Complimentary self-parking is available on property.
Q: Is luggage assistance available?
A: Yes, luggage assistance is available upon request. Carts are sanitized after each use and hotel staff wear gloves and face coverings. Luggage storage is also available.